Check the product page on our website for stock availability. We refresh this information frequently so it always reflects the most accurate, up-to-date stock levels.

For additional availability questions, contact your account manager or submit an inquiry through our Contact Us page.

At your request, Urbia can arrange shipping to a commercial receiving dock within the continental United States. Our minimum packaging and freight charge is $350 or 18% of the order value, whichever is greater. Oversized items are subject to a shipping surcharge, as outlined below.

Shipments to commercial locations typically take 7-14 business days from pickup. Please let us know if you need expedited shipping or delivery to a non-commercial receiving dock so we can quote the additional charges.

Shipping rates are subject to change and will be confirmed when you place your order. Your order may arrive in several shipments; this will not affect your shipping costs. At this time, Urbia does not arrange white-glove residential delivery.

Expedited service: Quoted at the time of request.

Liftgate fee: $150 per shipment.

Oversized item fee: $100 per order when one or more oversized items are included in the shipment.

Oversized items include, but are not limited to:

• Rectangular tables with an overall length greater than 88 inches.
• Round and square tables with an overall length greater than 58 inches.
• Upholstery with an overall length greater than 73 inches.

Our team will work with you to find a reasonable solution to order issues. To help us review and resolve your claim, please take the following steps when your shipment arrives:

1. Note box damage and any known shipment discrepancies, including box count, on the delivery receipt.
2. Thoroughly inspect all products upon receipt and note any concealed damage on the delivery receipt.
3. Report issues to our Helpdesk at support@urbiafurniture.com within five (5) business days of receipt. Include photos of all damaged products and boxes, signed delivery receipts, and a detailed description of the damage. Proper documentation is critical to resolving your claim.
4. Keep all original packaging materials until the claim is resolved.
5. If you refuse a shipment because of damage, note the refusal and reason on the delivery receipt and email support@urbiafurniture.com immediately.

Urbia will not accept shipping damage claims unless the damage is noted on the carrier's delivery receipt or reported within five (5) business days of receipt.

Claim resolution

Provided the steps above are followed, Urbia will, at its discretion, repair or replace the affected item(s) or parts. We prefer to resolve claims in the field. If a damaged item must be replaced, it must be returned before a replacement is shipped.

All returns must be properly packaged in their original packaging and ready for pickup within ten (10) business days of the initial claim. All returns, including those related to damage or defects, require prior approval from Urbia. Freight costs associated with unapproved returns are nonrefundable.

Submit a Helpdesk ticket by emailing support@urbiafurniture.com. A member of our team will contact you shortly with next steps.

For returns or exchanges unrelated to damage or defects, we are happy to consider your request. Returned or exchanged items must be in their original condition and suitable for resale.

Requesting a return or exchange

Submit your request within 30 days of receipt by contacting your account manager or emailing our Helpdesk at support.dropship@urbiafurniture.com. Urbia does not accept returns without prior authorization.

Fees, freight, and product condition

• A restocking fee of 20% of the invoice price applies to all returns.
• Shipping fees for the initial shipment are nonrefundable.
• You are responsible for arranging return freight at your own expense and liability.
• Returned merchandise must be in its original condition and packaging, suitable for resale, and include all instructions and hardware.

Return credits

A credit memo for an authorized return will be applied to your account for use on future orders. No credit will be issued if the returned product arrives damaged.

Final-sale products

All sales are final for the following products, which are not eligible for returns or exchanges:

• Custom, made-to-order products.
• Products purchased on sale or during a promotional period.
• Discontinued products.

Submit a Helpdesk ticket by emailing support@urbiafurniture.com. A member of our team will contact you shortly with next steps.

Please contact our team through the Contact Us page for assistance with sample swatch inquiries.

Urbia offers a fully custom upholstery line called Toccare. Choose from our standard configurations or design your own. For non-upholstered custom pieces, contact your account manager.

Customer Limited Warranty: Casegoods

Urbia Imports, LLC warrants its casegoods products for one (1) year from the date of invoice. This limited warranty applies exclusively to the original purchaser under conditions of normal use and terminates in the event of resale.

Wood and metal products

Wood and metal products are warranted to be free of defects in materials and workmanship under ordinary use. Certain changes in these materials over time are expected, are not considered defects, and are not covered by this limited warranty. Exceptions include:

• Naturally occurring variations in grain character and color.
• Hairline cracks that may develop over time in highly figured veneers. These veneers come from areas of a tree that grow in different directions, creating tension in the wood fibers. This natural characteristic is not considered a defect.
• Color or surface changes caused by natural color changes, variations, or movement in lumber or veneer products, or by exposure to extreme temperature changes and/or direct sunlight.

Marble, concrete, and stone tops

Marble, concrete, and stone tops are warranted to be free of defects in materials and workmanship under ordinary use. Because these materials are absorbent, Urbia Imports, LLC does not warrant against stains resulting from spills.

Glass and mirrors

Glass and mirrors are warranted against defects in materials and workmanship under ordinary use. Chips or scratches caused by handling after delivery are not the responsibility of Urbia Imports, LLC.

Fabrics, leathers, and upholstery materials

Certain casegoods products include fabrics, leathers, cushions, and other filling materials. Urbia Imports, LLC warrants these components to be free of defects in materials and workmanship. The following are exceptions and are not considered defects:

• Wrinkles, scratches, insect bites, healed scars, other natural markings, or color variations that occur in certain leathers.
• Color or surface changes caused by exposure to extreme temperature changes and/or direct sunlight.
• Wrinkling, puckering, and shade variations resulting from fabrics being washed to achieve a more relaxed appearance and softer feel.

Warranty conditions

The following conditions apply except where prohibited by law:

This warranty is valid for the original purchaser from the date of invoice and covers defects in materials and workmanship under ordinary use for the period specified.

The warranty applies under conditions of normal residential use. It does not cover damage resulting from negligence or misuse, including improper cleaning, exposure to chemicals and foreign substances, liquids, accidents, or use for which the product was not intended.

Any product modifications by a dealer or consumer, or the use of non-Urbia Imports, LLC parts, void the warranty. Alterations of any type by the consumer nullify the warranty entirely.

Transportation and delivery damage is excluded.

Under this limited warranty, Urbia Imports, LLC may repair or replace defective items that do not perform as expected under normal conditions. The determination of liability is solely the responsibility of Urbia Imports, LLC.

Warranty claims must first be presented to the authorized dealer from whom the original purchase was made. Dated proof of purchase and delivery from the original authorized dealer is required.

To request a printed copy of our catalog copy, email marketing@urbiafurniture.com.

Email marketing@urbiafurniture.com to request photography for our entire product catalog or for specific collections and items.

For print or digital publication inquiries, email press@urbiafurniture.com. Our team will provide high-resolution imagery and detailed product information.